FREQUENTLY ASKED QUESTIONS

Have questions? We've got answers.

What is ÉVOQUER? +
ÉVOQUER creates fragrances designed to capture life's most meaningful moments. Each fragrance has a matching Time Capsule - a candle and a room fragrance in the same scent - so you can always return to the memories, emotions, and experiences you chose to associate with your ÉVOQUER fragrance.
How does it work? +
Scent is the most emotionally connected of all our senses. By wearing your ÉVOQUER fragrance during meaningful experiences, you create a powerful sensory memory that can transport you back to those moments for the rest of your life.
Are your products clean? +
Yes! We follow major beauty retailers' standards for clean fragrance. That means no parabens, phthalates, carcinogens, PEGs, or over 2,700 other potentially harmful ingredients. Our candles use a coconut and soy wax blend with cotton wicks — no paraffin wax and no plastic.
How long does shipping take? +
Orders typically ship within 3-5 business days. Delivery times vary based on your location and selected shipping method.
What is your return policy? +
For sanitary reasons, we do not accept returns.
Do you test on animals? +
We do not test on animals. We actually test our fragrances with our testing community. You learn more on how to join that at the "Join Our Testing Community" button.